Frequently Asked Questions

Answers, in writing.

The questions we hear most — about our process, equipment, financing, and what to expect on install day.

Water Quality & Health

City water meets EPA safety standards, so it's technically "safe." However, it contains chlorine/chloramine for disinfection and is very hard, which can cause dry skin, hair damage, scale buildup, and unpleasant taste. While not immediately harmful, these issues affect daily comfort and long-term appliance health.

Systems & Technology

Installation & Maintenance

Pricing & Process

Still have questions?

Talk to a technician — we'll answer honestly and schedule your free water test.